Privacy Policy

Your privacy is very important to us.

We take great care in protecting your privacy and the information you provide whilst working with us.

The purpose of this policy is to give you a clear explanation about how Waterfall Holistic collects and uses any personal data you provide to us and that we collect. We ensure that we use your information in accordance with all applicable laws concerning the protection of your personal data.

Last updated: October 2024

If you have any queries concerning this policy, or would like to make a subject access request, please contact our Data Protection Officer:

Joel Bravette
joel@waterfallholistic.com

We will collect your contact information such as full name, company name, email address, postal address and telephone number when you email or call us with an enquiry.

In addition to the above, we collect information automatically about your visit to our website.

The personal information we collect will be used for the following purpose;

• Dealing with enquiries and requests about our services submitted to us via email or call
• Sending you information about our company that is applicable to you and your request

Our legal basis for processing of your personal information is;

• Where you have given consent for the processing of data for a specific purpose
• Processing is necessary to meet contractual obligations entered into with you
• Processing is necessary for purposes of legitimate interest pursued by our company in relation to goods and services that you use in your role

The legitimate interest pursued by us are as follows;

• In response to an enquiry from you about our goods and services
• Enquiring about your goods and services that are applicable to our company. We will always confirm how your personal information was obtained and always offer an opt-out of marketing communications

We will never pass your personal data on to other organisations for them to use for their own marketing purposes.

However, we may disclose your personal information in the following circumstances:

• To third parties to perform functions on our behalf. We require these third parties to comply strictly with our instructions and data protection laws and we make sure that appropriate controls are in place. We enter into contracts with all our third parties and regularly monitor their activities to ensure they are complying with our policies and procedures. They will only have access to the personal data needed to perform their functions, and will not use it for other purposes.
• Where we are under duty to disclose your personal information in order to comply with law or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation or we have your written consent.

From time to time the personal data we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your personal data may also be processed by a service provider which operates outside of the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under UK data protection legislation. However, when we appoint our service providers, we take care to ensure that they have appropriate security measures in place. We shall endeavour to ensure that your personal data is kept confidential and secure.

Waterfall Holistic maintains appropriate technical, administrative and physical safeguards to protect information, including, without limitation, personal data, received or collected by us. We review, monitor and evaluate our privacy practices and protection systems on a regular basis. Only certain employees have access to the personal data you provide us and are only granted access for data analysis and quality control purposes.

Unless a longer retention period is required or permitted by law, we will only hold your personal information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted.

• At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
• Right of access you have the right to request a copy of the information that we hold about you.
• Right of rectification you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing where certain conditions apply to have a right to restrict the processing.
• Right of portability you have the right to have the data we hold about you transferred to another organisation.
• Right to object you have the right to object to certain types of processing such as direct marketing.
• Right to judicial review in the event that Waterfall Holistic refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.

If you have any queries concerning this policy, or would like to make a subject access request, please contact our Data Protection Officer:

Joel Bravette
joel@waterfallholistic.com

In the event that you wish to make a complaint about how your personal data is being processed by Waterfall Holistic or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Waterfall Holistic's Data Protection Officer.

Website: https://ico.org.uk/concerns
Telephone helpline: 0303 123 1113

We may change this Privacy Policy from time to time. If we change the Policy, we will post the revised version here and change the “Effective Date” listed at the top of this Policy. We encourage you to check here periodically for the most up-to-date version of our Policy.

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